Descrição da vaga:
Perform detailed investigations into potential fraud activities at the account and transaction level.
Clearly document the results from these investigations and take action as appropriate. Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks. Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains.
Summarize and document findings with recommendations for data scientists and engineering. Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact.
Adjust risk settings of accounts and users per policy guidelines. Document policies and procedures around risk management processes and systems.
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company?s overall risk management. Create and maintain reporting on risk metrics and key performance indicators.
Work with the analytics team to create data visualizations and reporting for the risk team.
Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
Strong investigative capabilities and pattern recognition. Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation. Experience creating playbooks and policy documentation for operational processes. Advanced Microsoft Office or G Suite skills, particularly GSheets/Excel.
Entry or intermediate SQL skills are a bonus. Ability to communicate fluently in both written and oral English. This new and exciting role will be a great opportunity to drive growth, both nationally and globally.
Apply now!
Perform detailed investigations into potential fraud activities at the account and transaction level.
Clearly document the results from these investigations and take action as appropriate. Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks. Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains.
Summarize and document findings with recommendations for data scientists and engineering. Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact.
Adjust risk settings of accounts and users per policy guidelines. Document policies and procedures around risk management processes and systems.
Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company?s overall risk management. Create and maintain reporting on risk metrics and key performance indicators.
Work with the analytics team to create data visualizations and reporting for the risk team.
Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
Strong investigative capabilities and pattern recognition. Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation. Experience creating playbooks and policy documentation for operational processes. Advanced Microsoft Office or G Suite skills, particularly GSheets/Excel.
Entry or intermediate SQL skills are a bonus. Ability to communicate fluently in both written and oral English. This new and exciting role will be a great opportunity to drive growth, both nationally and globally.
Apply now!