We are seeking experienced and versatile IT Project and Delivery Managers to lead business-facing and technology initiatives in a global environment. 

This is a generalist delivery role that may combine Project Manager, Delivery Manager, and Scrum Master responsibilities, depending on the initiative. The successful candidate must be comfortable working with Waterfall, Agile, and Hybrid delivery models and managing projects from chartering, planning, all the way through production deployment(s). 

The role requires strong ownership of delivery fundamentals including scope, schedule, financials, resources, risks, dependencies, stakeholder communication, production change and release management. Fluent English is mandatory, including the ability to lead complex discussions in real time. Proven experience working with international and multicultural teams is required.

Key Responsibilities

Project and Delivery Management:

• Lead business-facing and technology projects from initiation through delivery, transition, and closure;
• Define and maintain project plans, schedules, milestones, resource plans, budgets, risks, dependencies, and status reports;
• Coordinate cross-functional teams, including business, engineering, infrastructure, security, quality assurance, operations, and external partners;
• Maintain delivery momentum, drive actions to completion, and ensure clear ownership and accountability;
• Communicate project status, risks, decisions, financial impacts, and required actions to stakeholders and senior leaders.

 Waterfall, Agile, and Hybrid Delivery:

• Lead initiatives end-to-end, applying the appropriate delivery approach — Waterfall, Agile (Scrum, Kanban), or Hybrid — based on initiative complexity, risk, and business needs;
• Facilitate Agile ceremonies when applicable, including sprint planning, daily standups, reviews, retrospectives, and backlog refinement;
• Partner with Product Owners, Business Analysts, Sponsors, and Technical Leads to structure and sequence delivery into manageable increments – phases, releases, epics and tasks – aligned to team objectives and delivery methodology.

 Financial, Risk, and Resource Management:

• Manage project budgets, forecasts, resource hours, fixed bid costs, accruals, and financial variances within Microsoft Project Server.
• Identify and manage risks, issues, assumptions, constraints, and cross-team dependencies.
• Escalate blockers, resource constraints, and critical decisions proactively.
• Support resource planning, onboarding, allocation, and transition activities.

Change, Release, and Production Management:

• Coordinate production release and change process within ServiceNow and handle day-of release coordination with technical teams to ensure smooth deployment;
• Ensure that testing, approvals, documentation, communication, support plans, and operational handovers are completed;
• Support cutover planning, go-live coordination, hypercare, and transition to operations;
• Ensure alignment with Software Development Lifecycle, security, compliance, change management standards.

Stakeholder Communication and Leadership:

• Lead complex business and technical discussions with global stakeholders;
• Prepare clear and concise updates for project teams, senior management, and steering committees;
• Facilitate decision-making by presenting facts, options, trade-offs, and recommendations;
• Build alignment across teams and hold stakeholders accountable for commitments;
• Promote collaboration, transparency, ownership, and continuous improvement.