Purpose

The ECO Assurance and Sales Assurance Teams are part of the Retail Compliance Team which is part of the UK Regulatory Compliance Team within Retail and reports to the Industry Assurance Lead.

Some of the Team’s objectives are:

    Auditing ECO Partners currently within the UK ECO Supply Chain
    Support the Sales and Service Business to comply with SLC25 Informed choices and Standards of Conduct.
    Independently audit all 3rd Party Agencies to assess effectiveness of sales/conversion compliance
    Monitor, maintain and report performance using Salesforce Database
    Complete call listening to monitor compliance and identify risk.

The Assurance Manager will be required to ensure relevant sales channels understand, and are fully compliant with, all aspects of recruitment, selection, induction and performance management through all agencies and employees (compliance within the specific License conditions). For ECO, the Assurance Manager will be required to remote audit and performance manage external ECO partners to ensure that their administration complies with current Ofgem and ECO Working group standards and regulations.
Responsibilities

The post holder will undertake and manage a wide range of reviews, including off-site audit visits to support a strong governance framework including the controls necessary to ensure and demonstrate compliance with all aspects in relation to Ofgem Regulations (SLC 25 Informed Choices, SOC) and ECO3 compliance. You will also support Head of Sales, Account Managers, Government Obligations and External partners in order for them to fully comply with the Ofgem Obligations and Licence conditions.

You will also:

    Build relationships and foster good ways of working across peer group (within and out with own Business area) to ensure that a co-operative approach is taken.
    Use data resources available to ensure key objective and business performance measures are achieved.
    Assist in maintaining a strong control environment ensuring that all procedures and processes in their area comply with Ofgem and Group policies and that documentation is kept up to date within Document management system.
    Ensure that specific channels are at all times audit ready from any external audit body on behalf of Ofgem.
    Represent ScottishPower at external meetings as directed by the Assurance Reporting Manager.
    Ensure an effective Risk & Control framework is in place which ensures all business improvement plans have risks adequately identified and managed/mitigated through agreed plans to track to completion

Skills and Requirements

This role assumes a high degree of responsibility requiring the individual to be proactive, independent and self-motivated, with the ability to work with others across Sales & Marketing, Customer Service, Debt, Regulation, Government Obligations, and Internal Audit and Control in a constructive way.

We are looking for candidates with a good understanding of Microsoft Office, in particular Excel, as well as an ability to understand Ofgem Compliance Regulation, to influence at all levels in the organisation, to identify complex problems and suggest solutions.

 

To be successful in this role you will need to demonstrate as a minimum:

    Evidence of a strong customer focus
    Broad based knowledge of Sales & Marketing processes and/or Government Obligations
    Excellent knowledge and experience of customer service and complaint handling processes and/or external third-party stakeholder management
    Strong influencing and interpersonal skills and ability to communicate effectively at all organisational levels

IMPORTANTE: Os colaboradores interessados em participar deste recrutamento interno, deverão enviar seu currículo até o dia 22/12, para o e-mail: [email protected] e incluir no campo Assunto o nome da vaga.
Não serão aceitas outras formas de inscrição.